Owner support
E-Rickshaw Battery Warranty, Service and Replacement Support
Need help after purchase? Prepare the details below so iTarang or an approved service team can review the battery concern and confirm the right next step.
An alert is not a warranty decision
SOH, SOC, temperature, charge-cycle history, and anomaly alerts can help inform triage. They do not, by themselves, confirm battery failure, warranty eligibility, replacement, or buyback. Follow the approved support workflow for diagnosis.
Before requesting service
Prepare the case details
Share only information that is safe and available to you. A complete evidence pack helps the support team understand the alert, symptom, and operating context.
- •Your driver, owner, dealer, or fleet role and city
- •Vehicle, battery, and IoT identifiers, if available
- •The exact alert text, timestamp, and visible SOH, SOC, or temperature
- •Recent charging, route, payload, and operating context
- •Photos only when it is safe to take them, plus your preferred contact route
Safe escalation
If there is visible damage, smoke, unusual heat or smell, water or impact damage, or another unsafe charging condition, stop using the equipment and use the approved support route. Do not open, bypass, reset, or self-repair the battery pack.
For general explanations of battery signals and safe observations, read the maintenance-alert troubleshooting guide.
Read the alert guide →Policy review
What the support team must confirm
Warranty, service, replacement, and buyback terms depend on the owner-approved product and operating policy. Do not infer these details from general lithium-battery practice.
- To be confirmed: Warranty duration and start date
- To be confirmed: Eligible products and purchasers
- To be confirmed: Covered conditions, exclusions, and required documents
- To be confirmed: Service channels, geographic coverage, and response expectations
- To be confirmed: Replacement, refund, buyback, valuation, fees, stock, and transport terms
Common questions
How do I request service?
Use the approved driver, owner, dealer, or fleet contact route and include the case details above. The team will confirm the applicable workflow.
Does an alert mean I need a replacement?
No. An alert informs review and triage; an approved service process must determine diagnosis, warranty eligibility, and any replacement next step.
How do I find the nearest service point?
Contact iTarang with your city and case details. Service-point availability and geographic coverage must be confirmed for the specific case.
Can I request a buyback?
Ask the support team about the approved lifecycle workflow. Eligibility, valuation, fees, and any return or recycling terms must be confirmed before an outcome is promised.